FAQ

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Frequently Asked Questions

Some useful information answered to save you time.

How do i get a quote or book online?

To get a quote for your journey you will need to fill out the quote form. Enter all the details we require. Follow the instructions to select your vehicle and enter passenger details. Finally select your payment method and confirm your booking

What details are required to book a booking?

Fill in the quote form. When entering the addresses for pickup & drop offs please make sure you provide FULL POSTCODES along with house numbers or names. With Airports please let us know with terminals you are traveling to and from. Flight numbers are required if your journey is from an Airport. This is vital to monitor flights times so we can get our drivers to you on time. Provide an email address and valid phone number for the day of your journey.

What happens after booking is submitted?

Once you complete your booking you will receive an email to confirm we have received your request. If we require additional information our team will email you.

Can I pay in cash?

Yes, please pay the driver at the end or beginning of the journey if requested (check terms & conditions) in Pounds Sterling (£). Cash journey bookings may need a deposit paid by Credit/Debit card to secure the booking

Can i pay by credit card or debit card?

Yes. We accept Credit/Debit card payments all cards accepted including American Express. We take payments over the telephone and our website using PayPal. A booking fee of 5% will apply when using these methods of payment. Please note these are not Credit/Debit card processing fees

Can i cancel my booking?

Yes – of you wish to cancel please refer to our terms and conditions

How early i need to book my taxi in advance?

We recommend you book your ride online with at least 24 hours in advance. Short notice taxis can be booked on the telephone during our support line operating hours

Are your prices per person?

No, All prices are per vehicle. Each vehicle as a limit of passengers it can carry. Be sure your luggage fits in your chosen vehicle. Contact our support team for any questions by email

Are there any hidden charges?

No. The price you are quoted is the price you will pay. A booking fee will be charged on Credit/Debit card and PayPal payments. Please note we do not charge Credit/Debit card processing fees. Congestion Charges if traveling into London City or any additional charges at Airports, Sea-Ports or Railway Stations will be charged accordingly on top of the fare that has been quoted.

Are you a licensed company?

Yes, we are licensed by Reading Borough Council

Which company is this?

Airports GO

What type of vehicles do you use?

We have a wide range of vehicles from Saloon, MPV 6 seater and MPV+ vehicles which can carry 8 passengers. 16 seater Minibuses, Executive VIP Chauffeured vehicles are available at request

How long you have been in business?

Our team has been in the transport, private hire and chauffeur business for over 10 years. Our hand picked drivers have up to 25-30 years of experience in this field

What airports do you cover?

We cover all UK Airports – Heathrow Airport, Gatwick Airport, Stansted Airport, London City Airport, Luton Airport, Birmingham Airport, Manchester Airport, Farnborough Airport and all others in the UK

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